Further Transit/ Delivery information
A small load of our boxes being loaded into the small local plane back in 2015!
Since 2006 we have been shipping Live Aquarium Fish delivered to your door Australia wide.
The network of couriers we use are Toll and Startrack for all Livestock deliveries.
They are able to deliver your orders to your door anywhere in Australia.
We unfortunately cannot have boxes delivered to PO Boxes and Parcel Lockers. Surcharges do apply if these are used.
We need you to give us your physical address for the delivery or we can also have your order delivered to your work address or Family or Friends if you prefer.
Your fish will be fine to sit in their box (with lid closed) while they sit in the unopened bags that have Oxygen. So they should be more than fine until you get home.
Just ensure to keep them at room temp and out of direct sunlight.
Most deliveries are delivered overnight but we allow 48 hours for delivery to arrive from when we ship it out to you.
You will recieve an email with the tracking number late PM on the day the order is sent.
If your order does not contain Fish or Plants it may go via road and take a bit longer to get there this is especially true with bulkier items. For some dry goods and the bulkier items we do use Tool, Star Track, TNT, Fastway, Couriers Please, E-go and Australia Post pending on size, weight and location item is going to.
All boxes are shipped on Mondays, Tuesdays & Wednesdays, on the odd occasion dry goods may be shipped on Thursday's and Friday's also.
We have no control over any of the couriers unfortunately, if there is no update on the couriers website when you track your item/s with the tracking number we provide, we suggest contacting the courier directly. We do find the loacl depot or on forward courier in your area are usually more helpful. You can notify us if you require further assistance after contacting the courier if need be.
For more information on Shipping, DOA Claims and our shipping process please see the Shipping & Returns link on our website