Shipping, Delivery and Claims Information
Shipping & Delivery Overview
Delivery is a flat rate of $22.00 - to anywhere in Australia
Shipping will be discounted to half price $11.00, if your order is over $100 and Free Shipping for orders over $150.
We do have a minimum buy, $25.00 worth of product before shipping costs.
All Livestock are shipped with Toll Priority or Star Track via a "Premium" air express service.
Orders can be shipped to your home, work or any other physical address you specify (orders CANNOT be shipped to PO Boxes).
Delivery usually takes 24 to 48 hours to arrive from when we ship it out.
Orders are ONLY shipped on Mondays, Tuesdays and Wednesdays, your order must be in by 5pm Sunday for your order to go the following week.
We do try to send orders the same week they come in where possible, it can depend on what day you order, what you order and if the team are able to fit in more shipments for the week.
Shipping Costs
Total packaging and delivery costs for an order is $22.00 - to anywhere in Australia, this is a flat rate so 1 fish or 50 fish the shipping stays the same.
Shipping will be discounted to half price at $11.00, if your order is over $100.
Orders over $150 are eligible for free shipping.
If you live in a regional area as defined by TGE (Team Global Express), we also apply a RAS (Regional Area Surchaarge) to cover the costs as charged to us by TGE. These charges are excluded from any discounted or free shipping. If you apply for free shipping based on order total, the RAS will still be applied to your payment. The RAS charge will be displayed on checkout.
We do have a minimum buy, $25.00 worth of product before shipping costs.
With the exception of a few extra heavy items like Gravels and Rocks, but you will see a check box letting you know your about to order a item that does not qualify for free shipping.
Delivery and Tracking
We are experts when it comes to airfreighting live fish. Fish are packed with the utmost care in insulated foam boxes with plenty of oxygen and will arrive to you healthy and happy.
We include specialised heat packs during the cooler months to ensure the fish have a consistent temperature and are comfortable.
Orders can be shipped to your home, work or any other physical address you specify (orders cannot be shipped to PO Boxes).
You will be emailed an order tracking number when your order has been shipped, so that you can track the progress of your order online and ensure you are ready to take delivery of it.
Tracking numbers are usually not activated until midnight the day of shipment.
The online tracking service is NOT powered by Livefish and we are not responsible for the delay in the information provided by the online tracking service.
We recommend if you are unable to track the delivery online, you can call your local depot or the standard 13 number for the courier and ask for an update, we are unable to see or find any more information than yourself.
Our couriers are instructed to leave your order in a safe place if there is nobody available to sign for it.
Some of the dry good items can come from one of our warehouses which may use other couriers like Fastway, E-go, Couriers Please, Australis Post and TNT but no Livestock are shipped with these couriers.
DOA & Returns Policy
Due to the complicated packaging and shipping procedures involved in handling live fish and plants, as well as our commitment to the health and safety of all our specimens, we cannot accept any returns.
Please make your selection carefully
We offer a 100% live delivery guarantee on all our fish, plants and other aquatic life.
If something in your order arrives dead, please take a photo of it in the sealed shipping bag on arrival, along with a picture of the fish out of the bag if applicable.
If you believe an item is missing, unwell, incorrect, undersized or any other issues on delivery, please take pictures of what you have received in the bags (with ruler for sizing issues).
Then just go to our Claim Form and follow the instructions. Feel free to add any important detail that may be necessary.
We'll arrange for a refund for you, unless the claim qualifies for resending the fish.
- Claims MUST be accompanied with clear and accurate photos of each fish in the original sealed bag plus one picture of the fish out of the bag.
- Freight/Postage costs are Non-Refundable & are not able to be Claimed.
- Claims must be put through within 48 hours of the delivery.
WA Customers
Cannot order - Any Live Aquatic Plants, Snails, Mussels, Shrimp, Crayfish, Saratoga, Lungfish or large bodied eastern natives - Fines can apply.
You can apply for permits for some of the fish not allowed into the state but this has to be done through WA fisheries/ quarantine.
Western Australia customers do incur a Quarantine Inspection Fee, BUT we pay that Fee for our customers. If you ever get a bill in the Mail from WA Quarantine, Let us know so we can get that refunded for you.
NT Customers
Require a permit for all orders, before we can ship any fish or plants.
This is a free process, but is required by NT fisheries to allow the shipment into the state.
Follow the link NT Permit to get a copy of the permit so you can fill it out for approval.
To see further information for importing Aquarium Fish into the Northern Territory please click the link - NT Permit details
TAS Customers
Are only able to order Marine Fish and Dry Goods. Further details are in our FAQ
Privacy & Security
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