Shipping & Delivery
Delivery is a flat rate of $22.00 - to anywhere in Australia.*
If your order is over $100, shipping is reduced to $11. For orders over $150, shipping is FREE!
All orders must be a minimum of $25 excluding shipping.
All Livestock are shipped with Team Global Express (TGE) via a "Premium" air express service.
Orders can be shipped to your home, work or any other physical address you specify (orders CANNOT be shipped to PO Boxes).
Delivery usually takes 24 hours to arrive from when we ship it out. In some rare cases, it can take up to 48 hours.
Orders are shipped on Mondays, Tuesdays, Wednesdays & Thursdays.
We do try to send orders the same week they are placed where possible. However this can depend on what day you order, what is in your order and if the team are able to fit in more shipments for the week. If you have any questions about when your order will be leaving, send the team an email at [email protected].
If you need to submit a claim, please use our Claims Form.
See our Privacy Policy
Customers in NT require a permit for all orders, before we can ship any fish or plants.
This is a free process, but is required by NT fisheries to allow the shipment into the state.
Follow the link NT Permit to get a copy of the permit so you can fill it out for approval.
To see further information for importing Aquarium Fish into the Northern Territory please click the link - NT Permit details
Are only able to order Marine Fish and Dry Goods. Further details are in our FAQ
Delivery is a flat rate of $22.00 - to anywhere in Australia.*
If your order is over $100, shipping is reduced to $11. For orders over $150, shipping is FREE!
*If you live in a regional area as defined by TGE we also apply a RAS (Regional Area Surcharge) to cover the costs as charged to us by TGE. These charges are excluded from any discounted or free shipping. If your order meets the criteria for free shipping based on order total, the RAS will still be applied if you live in a Regional Area. The RAS charge will be displayed at checkout.
Due to the complicated packaging and shipping procedures involved in handling live fish and plants, as well as our commitment to the health and safety of all our products, we cannot accept any returns.
We offer a 100% live delivery guarantee on all our fish, plants and other aquatic life.
If something in your order is DOA (dead on arrival), please take a photo or video of it in the sealed shipping bag as soon as possible after arrival. Then proceed to our online Claim Form and follow the instructions. Please add any additional information to your claim as you see fit so we can best assess. Alternatively, you can send us an email with your claim details, including photos, to [email protected].
To receive a refund for DOA, we must receive a photo of the dead fish in the sealed shipping bag. Photos outside of the bag will be assessed and store credit may be provided on a case-by-case basis.
Once the Claim Form has been received, a member of our team will assess within 2 business days.
Depending on your claim, a refund or credit will be applied. If the value of fish lost is over $50 AUD, a resend of the DOA fish may be offered depending on the circumstances. We only offer resends to customers who meet the above criteria and reside in a metro area.
Please note, Freight and Postage costs/fees are non-refundable & cannot be claimed.
If you believe an item is missing, unwell, undersized or incorrect in any way, please see our FAQ page for how to proceed.
Orders that need to be picked up from a depot or post office are not valid for resends in the case of a claim being made. Store credit can be given depending on the circumstances, but your order must be collected the same day delivery was attempted.
Ensure that your shipping address is correct when placing your order. If you enter an incorrect delivery address, you void our DOA policy and you void any claims for your order. Please update us as soon as possible after you notice the address is incorrect, however we cannot guarantee that the fish can be redirected.
Feeder fish, snails and mussel claims are only valid for store credit.
Claims must be put through within 24 hours of receiving the fish.
Claims can only be processed if done through our Claims Page or via email. Claims submitted via text message, social media or over the phone are void.
We do not process refunds for change of mind or for non-compatibility.
We are experts when it comes to airfreighting live fish. Fish are packed with the utmost care in insulated boxes with plenty of oxygen and will arrive to you healthy and happy.
We include specialised heat packs during the cooler months to ensure the fish have a consistent temperature and are comfortable as they travel.
You will be emailed an order tracking number when your order has been shipped so that you can easily track the progress of your order online.
Please note: the online tracking service is NOT powered by Livefish and we are not responsible for the delay in the information provided by the online tracking service.
Our couriers are instructed to leave your order in a safe place if there is nobody available to sign for it. We strongly recommend when ordering live products that someone is home to accept delivery to ensure the fish do not sit outside, and please be mindful of whether your delivery is visible from the street front to avoid your packages from being stolen.
Some of the dry good items can come direct from one of our suppliers who may use other couriers like Fastway, E-go, Couriers Please, Australia Post and TNT but no Livestock are shipped with these couriers.
Please note, once your order is shipped, no details can be changed including delivery address, contact number etc.
Customers in WA cannot order any Live Aquatic Plants, Snails, Mussels, Shrimp, Crayfish, Saratoga, Lungfish or large bodied eastern natives - Fines can apply.
You can apply for permits for some of the fish not allowed into the state, such as Barramundi, but this has to be done through WA fisheries/ quarantine.
Western Australia customers do incur a Quarantine Inspection Fee, BUT we pay that Fee for our customers. If you ever get a bill in the Mail from WA Quarantine, let us know so we can get that refunded for you. We prioritise shipping out WA orders on Monday, however some metro orders can leave later in the week. If you have any questions about when your order is leaving, contact us [email protected].